Customer care - the heart of SPS
SPS customers deserve excellent service when sending items internationally. Each year SPS Cooperative members’ customer service performance is measured. Only when SPS member postal operators achieve the high-standards set out in the SPS Cooperative's Business Plan will they receive an SPS customer care award in recognition of the quality of their customer service call centre.
The Cooperative's SPS Customer Care Awards recognise and reward outstanding SPS service.
Congratulations to the 2025 SPS customer care award winners
The customer care system, i-Care, was successfully launched in July 2020 as a centralized UPU-owned solution and the sole customer care system to be used for SPS-related inquiries. The evaluation of the i-Care 2025 data and eligibility criteria resulted in the following list of the member operators that provided excellent customer care in 2025.
The 2025 customer care award winners (ranking based on customer service response quality) are:
- Qatar,
- Oman,
- Ethiopia,
- Benin,
- Kiribati,
- United Arab Emirates,
- Algeria,
- Macao (China),
- Saudi Arabia,
- Viet Nam,
- Egypt,
- Jordan,
- Cambodia,
- Ghana,
- Togo,
- Mauritius,
- Bhutan
- Singapore.
The 2025 award ceremony will took place at the SPS Cooperative General Assembly in April 2026.
2025 SPS Customer Care Awards winners
Previous winners
2024
The 2024 customer care award winners (ranking based on customer service response quality):
- United Arab Emirates
- Oman
- Benin
- Qatar
- Azerbaijan
- Ghana
- Saudi Arabia
- Viet Nam
- Egypt
- Algeria
- Macao (China)
- Ethiopia
- Togo
- Jordan
- Cambodia
- Maldives
- Mauritius
- Madagascar
- Fiji.
2023
The 2023 customer care award winners (ranking based on customer service response quality):
1. United Arab Emirates
2. Oman
3. Papua
New Guinea
4. Azerbaijan
5. Qatar
6.
Benin
7. Saudi Arabia
8. Egypt
9.
Macao (China)
10. Madagascar
11. Viet
Nam
12. Jordan
13. Bangladesh
14.
Algeria
15. Ghana
16. Bahrain
17.
Brunei Darussalam
18. Morocco
19.
Cambodia
20. Ukraine
21. Mauritius
22.
Bhutan
23. Singapore
24. North
Macedonia
25. Togo
26. Indonesia
27.
Malaysia
28. Ethiopia.
2022
The 2022 customer care award winners (ranking based on customer service response quality):
- Benin
- Togo
- Oman
- Azerbaijan
- Zambia
- United Arab Emirates
- Algeria
- Qatar
- Myanmar
- Viet Nam
- Macao (China)
- Cambodia
- Singapore
- Saudi Arabia
- Egypt
- Bangladesh
- Georgia
- Ukraine
- North Macedonia
- Malaysia
- Brunei Darussalam
- Kuwait.
2021
- Bahrain
- China (People's Rep.)
- United Arab Emirates
- Macao (China)
- Qatar
- Mauritius
- Singapore
- Algeria
- Ghana
- Slovenia
- Egypt
- Cambodia
- Latvia
- Viet Nam
- Norway
- Bhutan
- Madagascar
- Cape Verde
- Georgia
- Benin
- Saudi Arabia.
2020
- Algeria
- Bhutan
- Bulgaria (Rep.)
- Cambodia
- Cape Verde
- China (People’s Rep.)
- Egypt
- Georgia
- Macao, China
- Malaysia
- North Macedonia
- Norway
- Saudi Arabia
- Singapore
- Viet Nam.
2019
- Algeria
- Azerbaijan
- Belarus
- Bhutan
- Burundi
- Cambodia
- China (People's Rep)
- Georgia
- Hong Kong, China
- Italy
- Korea (Rep)
- Macao, China
- Mongolia
- Samoa
- Saudi Arabia
- Thailand
- United Arab Emirates
- Viet Nam.
2018
- Algeria
- Azerbaijan
- Bulgaria (Rep.)
- Cambodia
- China (People’s Rep.)
- Georgia
- Ghana
- Hong Kong (China)
- Korea (Rep.)
- Luxembourg
- Macao (China)
- Madagascar
- Mongolia
- Paraguay
- Samoa
- Saudi Arabia
- Singapore
- Thailand
- Togo
- United Arab Emirates
- Viet Nam.
2017
- Azerbaijan
- Cambodia
- Cameroon
- China (People’s Rep.)
- Ghana
- Hong Kong (China)
- Korea (Rep.)
- Luxembourg
- Macao (China)
- Madagascar
- Mauritius
- Singapore
- Thailand
- Viet Nam
- United Arab Emirates.
2016
Cambodia; Luxembourg;
Romania - small group award
Macao (China);
Korea (Rep.); Singapore; Thailand; Viet Nam - medium
group award
China (People’s Rep.) - large group
award
2015
Mauritius; Iceland - small group award
Kenya; Korea
(Rep.); Singapore - medium group award
2014
Poland - small group
award
United Arab Emirates - medium group
award
Japan - large group award
2013
Azerbaijan - medium group
award
Hong Kong (China)- medium group award
Japan
- large group award
2024 SPS Customer Care Awards winners
2023 SPS Customer Care Awards winners
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2022 SPS Customer Care Awards winners
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2021 SPS Customer Care Awards winners
2020 SPS customer care award winners
2019 SPS customer care award winners
2018 SPS customer care awards
