SPS tracking disclaimer
SPS does not intervene in service issues between Posts
and their customers. Such enquiries and claims must be
initiated by the sender at the post office in the
origin country. National Posts manage postal tracking
data, and their Customer Service departments can
answer general item queries or help you locate your
item.
Web disclaimer
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Anyone may use or reproduce any information
presented on this website, subject to any specific
terms of use that might appear with such
information, provided that the use of such
information is accompanied by an acknowledgement
that the UPU is the source.
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The UPU makes every effort to ensure, but cannot and
does not guarantee, and makes no warranties as to,
the accuracy, accessibility, integrity and
timeliness of any information presented on this
website. The UPU assumes no liability or
responsibility for any errors or omissions in the
content of this website and further disclaims any
liability of any nature for any loss howsoever
caused in connection with using this website,
including failure of performance, computer virus or
communication line failure, regardless of cause, or
for any damages resulting therefrom. The UPU may
make changes to these materials at any time without
notice.
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Hyperlinks to other websites are provided as a
convenience only, and imply neither responsibility
for, nor approval of, the information contained in
those other web sites on the part of the UPU. The
UPU makes no warranty, either express or implied, as
to the accuracy, availability, reliability or
content of such information, text, graphics and
hyperlinks. The UPU has not tested any software
located on other sites and does not make any
representations as to the quality, safety,
reliability or suitability of such software.
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As the case may be, the collection and retention of
personal information by the UPU through its website
may be subject to the terms of a UPU privacy policy.
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Nothing in or relating to this disclaimer or the UPU
website shall be deemed a waiver, explicit or
implied, of any of the privileges and immunities of
the UPU.
Confidentiality Statement
SPS Cooperative Audit & Measurement and
Pay-for-Performance Programmes
The tracking data received in the framework of the SPS
Audit and Measurement and Pay-for-Performance
programmes is confidential and shall only be used by
the SPS Cooperative and the International Bureau
(through its SPS Unit) for control of quality and
statistical purposes, including activities such as
performance analysis and production of reports for SPS
operators; in this regard, such tracking data will not
be passed on to third parties by the UPU without the
authorization of the SPS operator concerned.
Furthermore, the analyses and reports referred to
above may be used for the publication of SPS
Cooperative statistics and/or presentation materials
in a consolidated and aggregate format. These
materials, which shall not contain any personal or
commercially-sensitive information, may be published
on the SPS Cooperative website with rights of access
restricted to members of the SPS Cooperative and the
SPS Unit. A subset of these consolidated materials may
also be used to meet UPU regulatory requirements or
decisions as necessary.