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SPS

1. What is the SPS Cooperative?

The SPS Cooperative is run by members of the Universal Postal Union (UPU), a specialized agency of the United Nations. The SPS Cooperative aims to promote cooperation between member postal organizations to provide their customers with a high quality global SPS service.

Since its creation, the SPS Cooperative has strengthened the SPS product through the establishment of common standards and procedures. The SPS Cooperative provides a range of activities and measurements to help postal operators improve and deliver a high-quality SPS service, members of the SPS Cooperative have access to the full range of services.

The SPS Cooperative does not have a legal status of its own, nor does it constitute a cooperative company as defined in private law.

If you represent a postal organization and wish to join the SPS Cooperative please refer to the "Become a member" page.

2. What is the role of the SPS Unit?

The SPS Unit works on behalf of the designated-operators who are members of the SPS Cooperative and is part of the International Bureau of the UPU in Berne, Switzerland.

The SPS Unit provides a global focus to allow the worldwide SPS network to better meet the needs of postal customers by providing a number of services to support SPS operators.

The SPS Unit is an administrative body working for postal operators and does not deal with individual customer inquiries. If you need to find information about an SPS item please find the relevant contact information on the SPS on the SPS Global Network page.

3. I have just sent an item using SPS, how do I find out where my item is?

Please contact the postal operator that sent your SPS item, or the SPS operator in the destination country, if you want to locate your SPS item.

The SPS Unit works on behalf of postal organizations and is therefore unable to answer customer SPS tracking inquiries.

Individual SPS operators in each country manage the postal tracking information and their Customer Service departments can answer general SPS queries or help you locate your SPS item.

4. Why haven't I heard of SPS in my own country?

Sometimes postal operators do not use 'SPS' in their name and brand their SPS delivery service using a different name e.g. Speedpost or International Express Post.

Despite this, if they are a member of the SPS Cooperative, they will be following the same high standards and procedures of all other SPS Cooperative members. The details of SPS operators can be found on the contact us page.