SPS SMART – reporting power for SPS operators worldwide

The SPS Cooperative has recently announced the completion of its new reporting system, SPS SMART. This is a significant milestone for the Cooperative, as all 185 members now benefit from exclusive access to the most powerful reporting tool in its history.

To meet the ever-increasing demands of cross-border e-commerce customers, SPS is increasingly used for the delivery of online purchases. SPS SMART’s comprehensive measurements allow SPS Cooperative members to monitor SPS service in real-time so that they can provide customers with highly reliable, end-to-end date-certain delivery.

Speed of service and reliability are paramount to customers. SPS SMART provides each member with a powerful reporting system that draws together in one place all SPS performance indicators allowing SPS operators to take immediate measures for continuous improvement of SPS performance for customers.

Any IT project can be challenging and the development of SPS SMART was more than an upgrade of an old reporting system. To keep pace with changing e-commerce requirements, the SPS SMART project had ambitious goals to deliver more detailed measurements than ever before.

All SPS Cooperative members are urged to take a detailed look at SPS SMART's capabilities to monitor performance and use its power to ultimately provide customers with the SPS service they need. Members are invited to contact their SPS Regional Coordinator if they have any questions.